Refund policy

DROPSHIP RETURNS

If your item has been dropshipped directly from the vendor, it will not follow our standard return policy. Please see our detailed dropship return policies below. You will know if your item is dropshipped from the vendor if it says, "This item is shipped through a trusted Molly Bowen partner " under the Shipping + Returns section on the product page.  

For returns related to dropshipped items, we require the following items to process a return request:

  • Order Number
  • Email Address
  • Product Name 
  • Photos of item, including any damage or defects  
  • Photos of packaging and shipping labels  

We require detailed photos of any damage or defects to a product. For shipments with White Glove delivery, it is encouraged to take photos during the assembly process of the product and packaging. Please note that dropship return requests require five to seven business days to review. Due to third party agreements, return order times cannot be guaranteed.  

Furniture  

Furniture purchases that are made to order or shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email hello@mollybowen.com within 2 days of delivery. Guest Services will help process your inquiry.  

For product care and use, please visit the Details section on the product page. For additional information or to see about replacement parts, please contact us at hello@mollybowen.com Replacement parts are subject to availability and may incur additional charges.  

Please know, Molly Bowen does not currently offer fabric swatches.

Lighting  

Lighting purchases shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email hello@mollybowen.com within 2 days of delivery.

Framed Art  

Framed Art or Wall Art purchases shipped directly from the vendor are not eligible for preference-based returns. If an item is received damaged or defective, please email hello@mollybowen.com within 2 days of delivery. 

Accessories

Candles, detergents, home fragrances are not eligible for preference-based returns.

Molly Bowen Wallcoverings

Wallcoverings are ineligible for preference-based returns.  If you have received damaged or defective wallcoverings, please email hello@mollybowen.com we will support a replacement inquiry.

STANDARD RETURNS

We want you to know that your satisfaction is what matters most to us. Our standard return policy covers returns of most products in new or "like-new" condition within 10 days of delivery.  

To return your item, please contact us at hello@mollybowen.com. Please include the following:

  • Order Number
  • Name
  • SKU / Name of Item you'd like to return
  • Reason
  • Photos of product

Once the item is approved and ready to return, you will drop off your package at an eligible return location. If you have thrown away your original packaging, please note that we are unable to provide additional return packaging.

Once the item is received at our warehouse, please allow one to two weeks for your return to be processed. Once completed, your refund will be issued; please allow 5-7 business days to see the funds returned to your original method of payment.  

EXCEPTIONS - We cannot accept returns of:

  • Products that have been clearly identified as non-returnable on the Product Details Page
  • Products that have been installed or assembled
  • Products that are not in the original condition and packaging
  • Products with unwrapped crystals
  • Bedding or other linens that have been opened (even if washed)
  • Products that are Made-to-Order, Custom or Special Order to your specifications
  • Light bulbs
  • Large quantities of the same product (6 or more)
  • Sale items or gift cards.

Please note: For returns not related to damage, defect, or fulfillment error, return shipping charges will be deducted from your refund. Original shipping fees are not eligible for refund. Large or oversized items may require special handling and will incur an additional fee.

You can always contact us for any return question at hello@mollybowen.com. 

Defective or Damaged Items 

If an item has arrived to you damaged or defective, please let us know within 2 days of delivery. In order to process a replacement, please contact us at hello@mollybowen.com. Please include order details and photos of item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@mollybowen.com.

Missing Items

If you received your package and something was missing from your order or an item is incorrect, we will make it right! Please contact us at hello@mollybowen.com for next steps on how to process a replacement.